Appointments

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Telephone Consultations

If you wish to speak to one of the doctors or another member of the practice team by telephone please telephone reception during normal office hours to request a telephone consultation. The receptionist will take your details including an up-to-date telephone number and a doctor will call you back the same day. If you need to speak to a doctor urgently please inform the receptionist when you call.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you need help when we are closed

Out of surgery hours please telephone the normal surgery telephone number on 01704 795195 and a recorded message will also give you the out of hours contact numbers (which vary according to the time you are calling).

The nearest Accident & Emergency Departments are located at Ormskirk Hospital for children and Southport Hospital for adults.
Ormskirk Hospital: 01695 577111
Southport Hospital: 01704 547471

The Minor Injuries unit based at Ormskirk Walk in Centre is open from 08:00 – 20:00 Monday to Friday, and 09:00 – 17:00 at weekends and on bank holidays.
The West Lancashire Health Centre is also based at Ormskirk Walk in Centre which you may attend without an appointment and is open from 08:00 – 20:00 seven days a week.
Please Telephone: 01695 402180.

There is an NHS Walk-in Centre based in Skelmersdale at The Concourse Shopping Centre, Southway, Skelmersdale WN8 6LJ.
Please telephone: 01695 588640 for the up-to-date opening hours.

Extended Access Service
West Lancashire now has an Extended Access service running 6 days a week from 18:30 -20:00 Monday to Friday, 09.00 – 16.00 on Saturdays. 
You can book one of these appointments by contacting reception. 
We have availability to book appointments with a GP, a ANP, PN, HCA and a phlebotomist.
The service runs from Burscough Health Centre.

The service offers pre-bookable and same-day primary care appointments with a range of clinicians including GPs, Nurses and Health Care Assistants.
Appointments are available to all patients that are registered in West Lancs and can be booked by contacting reception.
Please be aware that this is not a walk-in service – you must have an appointment
Should you need to cancel your appointment please contact the Extended Access service directly on 01695 736053.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.